This is a translation for information only. The Slovenian version is binding.
Withdrawal from the contract
If you are not satisfied with the products you ordered, you have 14 days after receiving the goods to withdraw from the contract in writing. In accordance with the Consumer Protection Act (ZVPot), natural persons who conclude a distance contract have the right to notify the provider, at the provider’s contact address, within fourteen days that they are withdrawing from the contract, without having to give any reason for their decision.
The return period starts on the day after the goods are received. The products must then be returned within 30 days of the notice of withdrawal from the contract. The costs of return are borne by the buyer.
If the buyer starts using the product, they lose the right to withdraw from the contract. If the products are damaged, used, dirty, without their original packaging, or if the packaging is damaged, the provider reserves the right to refuse the return or to charge appropriate compensation. In any case, the goods received must be returned undamaged and in an unchanged quantity, unless the goods have been destroyed, spoiled or lost, or their quantity has decreased, through no fault of the buyer.
Returning products
A copy of the original invoice must be enclosed with the return.
We will refund the purchase price of the returned items to your bank account no later than 30 days after receiving the returned product or, by agreement, credit the purchase price as a credit note towards your next purchase.
The only cost borne by the buyer in connection with withdrawal from the contract is the direct cost of returning the goods. We do not accept cash-on-delivery consignments. We advise you to protect the goods properly in suitable shipping packaging before returning them.
The address for returning products is Krelagen d.o.o., Prvomajska 7, 5000 Nova Gorica
Exceptions
The buyer has no right to withdraw from the contract and return products in the case of
- cosmetics and fragrances, if the buyer has already removed the packaging and unsealed them;
- use of the product, as in this case the products are not suitable for return (e.g. they show visible signs of use);
- products made to the user’s wishes and instructions;
- products whose expiry date has already passed;
- products that are damaged or in a changed quantity.
Gifts with purchases
As we occasionally give various gifts with purchases on the website www.kozmetika-moja.si, such gifts, if the originally purchased product is returned, are considered part of a set and must be enclosed with the returned product in an undamaged and unused condition. Furthermore, gifts that the buyer receives free of charge with a purchase cannot be exchanged, and we do not refund the value of such products.
For any further questions, we are available on 031 558 410 or by e-mail at info@kozmetika-moja.si