This is a translation for information only. The Slovenian version is binding.
The website www.kozmetika-moja.si is operated by the company KRELAGEN d.o.o.
Company details
- Company name: Krelagen d.o.o.
- Address: Prvomajska 7, 5000 Nova Gorica, Slovenia
- Registration number: 8987696000
- VAT number: SI 62949462
- Bank account (IBAN): SI56 0400 0027 6638 703 OTP BANKA d.d.
The company was entered in the Slovenian Business Register on 28.10.2021
Www.kozmetika-moja.si is an online shop operated by the company Krelagen d.o.o., hereinafter the ‘provider’. We advise you to read the terms and conditions below carefully before using the online shop. By using the website, you express your agreement with these terms. The provider reserves the right to change the terms on the website www.kozmetika-moja.si at any time and without prior notice. All changes are binding on buyers, so we recommend that you check the terms and conditions regularly.
General terms
The terms and conditions of the online shop have been drawn up in accordance with the laws of the Republic of Slovenia governing commercial activity (the Code of Obligations (OZ-1), the Consumer Protection Act (ZVPot) and the Consumer Protection against Unfair Commercial Practices Act (ZVPNPP)), the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international e-commerce codes.
The online shop is open 24 hours a day, 7 days a week. By phone, we are available on working days between 9 a.m. and 5 p.m. The online shop www.kozmetika-moja.si operates and concludes contracts in the Slovenian language and exclusively within the territory of Slovenia.
Www.kozmetika-moja.si is a website on which body and face care products and other cosmetic products are sold online.
Users
The online shop allows a quick purchase without registering or signing in to the shop. The user chooses this option by clicking the ‘Checkout’ button in the shop’s checkout.
Before making a purchase, any user can sign in to the online shop with their e-mail address and a chosen password. Signing in requires prior registration by the user and confirmation of the registration by the online shop.
You can register in the online shop as a natural or legal person.
Each registered user has their own username and password, with which they identify themselves personally or as a representative of a company or organisation. One username can be created per e-mail address.
The password is secret and known only to the user. The user is obliged to provide accurate information and to protect their data, so that only they, or a person authorised to act on their behalf, act in their name and with their password.
Registration procedure in the online shop
The user can place an order as a guest or as a registered user.
In order to view their order history on the website www.kozmetika-moja.si or add products to their favourites, the user must register. The user’s e-mail address serves as the username. The user sets their first password themselves when entering their e-mail address and other personal details (first name, surname, date of birth). The password is received by e-mail. Registration enables the user to make purchases. When registering, the user can sign up to receive news about special offers and to the e-newsletter.
Prices and validity of the offer
All prices in the online shop www.kozmetika-moja.si are stated in euros (€), rounded to two decimal places and include VAT. The prices of individual goods are regular prices and promotional or discounted prices.
The distance sales contract between the provider and the buyer is concluded at the moment the provider confirms the order (the buyer receives an e-mail confirming the order). From that moment, the prices and other conditions are fixed and apply to both the provider and the buyer.
Despite our efforts to provide the most up-to-date and accurate information, a price may occasionally be incorrect. In this case, or if the price of an item changes while the order is being processed, the provider will allow the buyer to withdraw from the purchase and will at the same time offer the buyer a solution to the satisfaction of both parties.
Prices may change without prior notice. The offer of goods published in the online shop is valid until the offer is withdrawn or until stocks run out.
Offer
Due to the nature of the business, the range of products on the website may change daily.
Photographs or images published in offers and product presentations are the property of Krelagen d.o.o., its suppliers or business partners, or are merely symbolic and do not guarantee the exact characteristics of the product or service, and may depict a symbolic or actual service, offer, company or goods.
As we work directly with the product manufacturers, all products on our website are of original origin!
Ordering
You order a product on our website by clicking ‘Add to cart’. The site will guide you through the whole process, from choosing the product to payment and completing the purchase. You can view the contents of your cart at any time, change them and remove products. The value of the cart is totalled as you go. After placing your order, you will receive an order confirmation at your e-mail address. If an ordered product is out of stock, we will inform you of this at your e-mail address.
The contract is concluded upon confirmation of the order, that is, when the user receives an e-mail at their e-mail address stating that the order has been confirmed.
You can conclude the contract or place the order online through the online shop, by phone or by e-mail. You can send us corrections or additions to your order by e-mail or phone.
Details of the concluded contract or the order placed are stored by the provider and are available in each user’s customer account. If you would like further information about your purchase, please quote the order reference number, which you will find in the order confirmation you received.
Every parcel dispatched contains a printed invoice, which we also send to you by e-mail.
Payment methods
- By payment card – you enter your card details (Visa, Mastercard and others) when placing your order. The payment is processed securely by the Stripe payment system and charged immediately.
- With PayPal – you confirm the payment with your PayPal account in the PayPal window. The payment shows in our account immediately. The e-mail address in PayPal must be the same as the one you use in our shop.
- Cash on delivery – you pay the order amount to the GLS courier when you collect your parcel. For delivery to a GLS parcel locker, cash on delivery can only be paid by payment card or with Flik. The cash on delivery surcharge is €1.50 incl. VAT and is added in the order summary.
- By bank transfer – choose bank transfer to the provider’s bank account when placing your order. You receive the payment details and a UPN QR code on the order confirmation page and by e-mail. Once the payment is visible in our account, we pack your order and send it to you.
Delivery and delivery times
Parcels are delivered for us by our contracted partner GLS Slovenija d.o.o., hereinafter GLS. We usually dispatch all orders within 2 working days of receiving the order, except those for which we are waiting for payment by bank transfer. Orders received over the weekend are dispatched on Monday, and orders received during public holidays on the first working day after them.
When ordering, you choose delivery to your address or to a GLS parcel locker. For delivery to your address, the courier delivers the parcel to the address you chose when ordering; for delivery to a parcel locker, the parcel is delivered to the GLS parcel locker you chose when ordering. When the parcel is in the locker, GLS lets you know by text message and e-mail. Delivery of goods is limited to the territory of the Republic of Slovenia.
The delivery cost is calculated before you complete your order, so there are no further charges after payment. For purchases with a total value of up to €80.00, delivery is charged at a flat rate of €3.90 including VAT for delivery with GLS to your address, or €3.40 including VAT for delivery to a GLS parcel locker.
For purchases with a total value of over €80.00, we cover the delivery costs in full.
Deliveries to your address are made in the morning, so we recommend giving a delivery address where you can be reached in the morning – the parcel can also be delivered to your workplace. Before delivery, the courier will usually contact you on the phone number you gave when ordering, and you will arrange the delivery with them. The courier can also leave the parcel for you at one of the GLS pick-up points around Slovenia.
The order confirmation will also include a phone number and an e-mail address you can contact if you have any questions about your order. This document will also contain your order number, which you should quote with any questions you address to us.
The online shop www.kozmetika-moja.si is in no event liable for any delay in delivery that arises after the parcel has been dispatched. We will make every effort to ensure that you receive your parcel as quickly as possible.
If the ordered goods are out of stock, we will inform you by e-mail or phone.
Damage in transit
When dispatching all products, we give them extra protection and line them with bubble wrap, stiffer packing paper and other packing materials to fill the empty space in the parcel, which prevents damage to the selected products. Nevertheless, we ask you to inspect every parcel that arrives and, if any products are damaged, to report this to us at info@kozmetika-moja.si.
Cancelling an order
The user may cancel an order without any further obligation by e-mail within two (2) hours of the order being confirmed. After two hours have passed, the order must be cancelled by phone. In the e-mail you must state the following details: order number, the buyer’s first name and surname, and the buyer’s address.
Withdrawal from the contract and return of products
If you are not satisfied with the products you ordered, you have 14 days after receiving the goods to withdraw from the contract in writing. In accordance with the Consumer Protection Act (ZVPot), natural persons who conclude a distance contract have the right to notify the provider, at the provider’s contact address, within fourteen days that they are withdrawing from the contract, without having to give any reason for their decision.
The return period starts on the day after the goods are received. The products must then be returned within 30 days of the notice of withdrawal from the contract. The costs of return are borne by the buyer.
If the buyer starts using the product or changes their mind, they lose the right to withdraw from the contract. If the products are damaged, used, dirty, without their original packaging, or if the packaging is damaged, the provider reserves the right to refuse the return or to charge appropriate compensation. In any case, the goods received must be returned undamaged and in an unchanged quantity, unless the goods have been destroyed, spoiled or lost, or their quantity has decreased, through no fault of the buyer.
A copy of the original invoice must be enclosed with the return.
We will refund the purchase price of the returned items to your bank account no later than 30 days after receiving the returned product or, by agreement, credit the purchase price as a credit note towards your next purchase.
The only cost borne by the buyer in connection with withdrawal from the contract is the direct cost of returning the goods. We do not accept cash-on-delivery consignments. We advise you to protect the goods properly in suitable shipping packaging before returning them.
The address for returning products is Krelagen d.o.o., Prvomajska 7, 5000 Nova Gorica
The buyer has no right to withdraw from the contract and return products in the case of
- cosmetics and fragrances, if the buyer has already removed the packaging and unsealed them;
- use of the product, as in this case the products are not suitable for return (e.g. they show visible signs of use);
- products made to the user’s wishes and instructions;
- products whose expiry date has already passed;
- products that are damaged or in a changed quantity.
As we occasionally give various gifts with purchases on the website www.kozmetika-moja.si, such gifts, if the originally purchased product is returned, are considered part of a set and must be enclosed with the returned product in an undamaged and unused condition. Furthermore, gifts that the buyer receives free of charge with a purchase cannot be exchanged, and we do not refund the value of such products.
For any further questions, we are available on 031 558 410 or by e-mail at info@kozmetika-moja.si
Protection of personal data and privacy
The provider undertakes to protect all of the user’s personal data on a permanent basis. The provider will use personal data solely for the proper provision of its services and other necessary communication.
The provider will never pass on your data for other purposes or to third parties, except where this is necessary to fulfil the order. Your personal data will never be used if you do not agree with the way it is used.
Upon registration, the online shop permanently stores the data entered and any changes the user subsequently makes themselves in a suitably secured and protected system. Users can view the data we hold through their customer account. By registering, the user consents to the collection and use of the personal data they enter during registration. The data you provide is collected solely for internal purposes and for processing payment.
The user is also responsible for protecting personal data by keeping their username and password secure and by having suitable anti-virus protection on their computer.
Communication with users
Communication with users of the online shop www.kozmetika-moja.si takes place via the website and by e-mail, i.e. by means of distance communication, and in some cases also by phone or post. Communication with users also takes place via the social networks on which the website www.kozmetika-moja.si has a registered profile, and via the profiles of the brands represented on the website.
The user can find out about a particular offer via the website www.kozmetika-moja.si or through advertising messages in print, electronic or online media.
The user will be able to subscribe to e-mail notifications and also unsubscribe from them easily. The notifications include information about current or future offers, promotion of the online shop www.kozmetika-moja.si and other advertising messages. Receiving notifications is deemed to require personal consent, and notifications cannot be received if the user does not tick this option when registering or does not subscribe to them in another way.
Copyright
The online shop www.kozmetika-moja.si, all product data, descriptions and photographs, graphics and other elements displayed on the provider’s website are protected by the Copyright and Related Rights Act (ZASP) and other copyright laws and regulations, and may not be reproduced or used without prior written permission.
Product images represent the actual characteristics of the product (composition, shape, colours...). Unique/handmade products may differ from the photographs published on our site.
The trademarks and logos of well-known companies are the property of their respective owners.
For any further questions, you can call us on 031 558 410 or write to us at info@kozmetika-moja.si
Complaints and disputes
In the event of any uncertainty, comments or complaints, we will endeavour to resolve any disagreement as quickly as possible, respecting the law (the Consumer Protection Act (ZVPot)) and doing our utmost to reach an agreement.
We accept comments and complaints in the following ways:
- in writing to Krelagen d.o.o., Prvomajska 7, 5000 Nova Gorica, Slovenia
- in writing to the e-mail address info@kozmetika-moja.si
- by phone on 031 558 410
The procedure is confidential. If an agreement cannot be reached, the court with subject-matter jurisdiction in Nova Gorica shall have jurisdiction over disputes.
Last amended: 23.5.2025