We ship orders with GLS throughout Slovenia, to your address or to a GLS parcel locker. You can pay by card, with PayPal, cash on delivery or by bank transfer.
Delivery
Parcels are delivered for us by our contracted partner GLS Slovenija. We usually dispatch all orders within 2 working days of receipt, except those for which we are waiting for a bank transfer. Orders received over the weekend are dispatched on Monday, and orders received during public holidays on the first working day afterwards. We deliver your parcel to your address or to the GLS parcel locker you choose at checkout. Delivery is limited to Slovenia.
| Order value | Address | Parcel locker |
|---|---|---|
| up to €80.00 | €3.90 incl. VAT | €3.40 incl. VAT |
| over €80.00 | free | free |
You can see the delivery cost before you complete your order; there are no extra charges after payment.
- You place your order You receive a confirmation with your order number by e-mail.
- We dispatch your parcel Within 2 working days at most, carefully protected with bubble wrap.
- The GLS courier calls you Deliveries are made in the morning, so give an address where you can be reached at that time – your workplace is fine too.
- Not at home? The courier can leave your parcel at one of the GLS pick-up points.
Delivery to a GLS parcel locker. You choose the parcel locker on the map at checkout. When your parcel is in the locker, GLS lets you know by text message and e-mail.
Payment methods
Payment cards Visa Mastercard Maestro Amex
Pay securely by card when you place your order. The payment shows immediately, so we can dispatch your order fastest.
PayPal PayPal
You pay with your PayPal account. This payment also shows immediately.
The e-mail address in PayPal must be the same as the one you use in our shop.
Cash on delivery + €1.50
You pay the order amount to the GLS courier when you collect your parcel. At a GLS parcel locker you pay by card or with Flik.
The cash on delivery surcharge is €1.50 incl. VAT and is added in the order summary.
Bank transfer UPN QR
Choose bank transfer when placing your order. The payment details and a UPN QR code for your mobile banking app are shown on the order confirmation page and in the e-mail.
Please pay within 3 days. We dispatch the parcel once the payment shows in our account.
Good to know
Check every parcel when you receive it. If anything is damaged, write to us at info@kozmetika-moja.si.
Within 2 hours of confirmation you can cancel your order by e-mail; after that, by phone. Please give your order number, name and address.
If a product you ordered is out of stock, we will let you know by e-mail or phone.
Summarised from our Terms and Conditions.